Refund Policy

Effective Date: June 30, 2026

At Helixx Performance LLC, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include proof of purchase or your order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards.

  • Clearance or final sale items.

  • Personalized or custom-made products.

  • Products that have been used, damaged by the customer, or are missing original packaging.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Order Cancellations

Orders may be canceled before they have been processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Return Shipping

Unless the return is the result of our mistake or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Helixx Performance LLC
Email: support@helixxperformance.llc
Website: https://helixxperformance.llc

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will become effective immediately upon posting on our website.